Parkview Dental
3 providers · 1 location · Open Dental
How a busy multi-provider practice slashed verification time by 92% and cut their denial rate from 24% to 7% with Indent Professional.
Insurance was the bottleneck
Parkview Dental's office manager was spending over 3 hours every day on manual insurance verification and claims processing. With three providers seeing a full schedule of patients, the administrative burden was relentless.
The practice was dealing with a 24% denial rate, costing them an estimated $2,800 per month in rework — resubmitting claims, writing appeal letters, and following up with payers. Staff were regularly working overtime just to keep up, adding 8 hours of overtime per week.
The front desk team had no time for patient interactions. Phone calls went unanswered, follow-ups slipped, and the patient experience suffered.
Indent Professional, end to end
Parkview implemented Indent Professional with a full suite of modules integrated directly into their Open Dental workflow:
Smart Verification
Automated eligibility checks for every patient on the schedule, with AI-interpreted benefit breakdowns ready before they walk in.
AI Claim Builder
Claims drafted automatically with proper narratives, attachments flagged, and denial risk scored before submission.
Submission Hub
Batch submission with real-time tracking. No more logging into clearinghouse portals.
Payment Posting
ERA auto-posting with discrepancy detection. Payments reconciled in minutes instead of hours.
Before & after Indent
“We cut our verification time from 3 hours to 15 minutes. Our front desk team actually has time to focus on patients now.”
Sarah Chen, Office Manager — Parkview Dental
Want results like Parkview?
See how Indent can transform your practice's revenue cycle in weeks, not months.