Summit Dental Group
6 providers · 2 locations · Dentrix
How a growing group practice gained visibility into payer performance, slashed denials, and renegotiated contracts for $18K in annual savings.
Scaling without visibility
Summit Dental Group had recently expanded to a second location and added two new providers. Growth was the goal, but revenue cycle performance wasn't keeping up.
Their denial rate sat at 22%, but the real problem was deeper: they had no visibility into why claims were being denied or which payers were underperforming. When their experienced insurance coordinator left, the knowledge gap became critical. Training a replacement was taking weeks, and denials spiked even higher during the transition.
The billing director knew they were leaving money on the table with certain payers, but without data to back it up, they had no leverage to renegotiate contracts.
Indent Professional across both locations
Summit deployed Indent Professional across both locations, connected to Dentrix, with a focus on denial prevention, payer analytics, and staff enablement.
Denial Command Center
AI-powered categorization of every denial by root cause, payer, procedure, and provider. Patterns surfaced automatically instead of buried in spreadsheets.
AI Appeal Letters
One-click appeal generation with payer-specific language, clinical narratives, and supporting documentation pulled automatically.
Payer Performance Analytics
Real-time dashboards showing reimbursement rates, denial rates, and days-to-pay by payer. Identified 3 underperforming contracts immediately.
Guided Workflows
Step-by-step claim and verification workflows that let a new insurance coordinator get up to speed in days, not weeks.
Before & after Indent
“The denial rate at our practice dropped from 22% to under 8% in the first quarter. The AI appeal letters are genuinely better than what we were writing manually.”
Marcus Johnson, Billing Director — Summit Dental Group
See how Indent works for group practices.
Multi-location visibility, denial prevention, and payer intelligence — all in one platform.